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JBL Quantum 800 Wireless Headphones Review

Tested using Methodology v1.4
Reviewed Jul 15, 2020 at 08:18 am
JBL Quantum 800 Wireless Picture
6.8
Mixed Usage
6.5
Neutral Sound
7.1
Commute/Travel
6.4
Sports/Fitness
6.9
Office
6.8
Wireless Gaming
7.4
Wired Gaming
7.1
Phone Calls
Type Over-ear
Enclosure Closed-Back
Wireless Yes
Noise Cancelling Yes
Mic Yes
Transducer Dynamic

The JBL Quantum 800 are okay wireless gaming headphones. Unlike most other gaming headphones, they have an active noise cancelling feature that does a great job of helping to cut down bass noise like the sound of bus or plane engines. They support Bluetooth as well as non-Bluetooth wireless, and their customizable RGB lighting around their ear cups gives you more customization over their style. However, the rest of their design looks and feels a little cheap due to their plasticky build. With both the RGB lighting and ANC on, the battery also lasts a few hours less than the advertised 14-hour battery life. Their boom microphone also performs better when using the included 1/8" TRRS cable, and your voice sounds clear, although lacking depth and fullness. It can separate voice from background noise, but it struggles a bit more in loud environments.

Our Verdict

6.8 Mixed Usage

The JBL Quantum 800 are okay for mixed use. They're bulky gaming headphones with customizable RGB lighting, and they don't have a detachable mic, so they have trouble looking casual. That being said, they have Bluetooth support, and they have a great active noise cancelling feature that can help reduce bus or plane sounds. They also have a bass-heavy sound that listeners may prefer. If you don't like this sound, there's a graphic EQ as well as presets available on their companion software, which is nice. They're better suited for gaming, though, as they can connect wirelessly via their USB dongle. However, their boom microphone performs better when wired.

Pros
  • Graphic EQ and EQ presets available through companion software.
  • Great active noise cancelling feature.
Cons
  • Design is geared more for gaming than casual use.
  • Unremarkable battery performance.
  • No music/call management controls.
6.5 Neutral Sound

The JBL Quantum 800 are acceptable for neutral sound. They have a bass-heavy sound profile with a somewhat veiled treble. That being said, their treble delivery is inconsistent between listeners and these headphones could sound differently depending on their placement on your head. Luckily, their companion software has a graphic EQ alongside presets to help you get a more neutral sound.

Pros
  • Graphic EQ and EQ presets available through companion software.
Cons
  • Treble delivery varies across users.
  • Plasticky build quality.
7.1 Commute/Travel

The JBL Quantum 800 are alright for commuting and traveling. These fairly comfortable headphones have a great active noise cancelling feature that can help cut down the noise of bus or plane engines. However, due to their bulky design, they're not really portable and with the ANC on, you may not get the full advertised 14-hour battery life, which can be a bit frustrating.

Pros
  • Graphic EQ and EQ presets available through companion software.
  • Great active noise cancelling feature.
  • Wireless capabilities via Bluetooth or USB dongle.
Cons
  • Design is geared more for gaming than casual use.
  • Unremarkable battery performance.
  • No music/call management controls.
6.4 Sports/Fitness

The JBL Quantum 800 are passable for sports and fitness. They're bulky gaming headphones, which aren't very portable, and they can easily fall off your head with moderate physical movement. That being said, their wireless design makes it near impossible for your headphones to snag on something, and their great active noise cancelling can help cut down the sound of fitness machines around you. They even have Bluetooth support so you don't need to take their USB dongle with you.

Pros
  • Graphic EQ and EQ presets available through companion software.
  • Wireless capabilities via Bluetooth or USB dongle.
Cons
  • Not stable enough for wearing during physical activity.
6.9 Office

The JBL Quantum 800 are alright for office use. These wireless headphones are fairly comfortable and they have great active noise cancelling, although it does a pretty similar job reducing voices whether on or off. These headphones don't leak sound in an office setting though, and their battery should last the entire day unless you have the ANC and RGB lighting on.

Pros
  • Graphic EQ and EQ presets available through companion software.
  • Great active noise cancelling feature.
Cons
  • Design is geared more for gaming than casual use.
  • Unremarkable battery performance.
  • No music/call management controls.
6.8 Wireless Gaming

The JBL Quantum 800 are okay for wireless gaming. They're fairly comfortable headphones that come with customizable RGB lighting. However, as they're heavy, their weight may become a little fatiguing if worn for long gaming sessions. Thanks to their USB dongle, you can play wirelessly on PC and PS4. It's worth noting that we tested the boom microphone using its 1/8" TRRS cable, which produced better results than when used wirelessly. When wired, voices sound clear, although lacking fullness.

Pros
  • Graphic EQ and EQ presets available through companion software.
  • Customizable RGB lighting.
  • Wireless capabilities via Bluetooth or USB dongle.
Cons
  • Treble delivery varies across users.
  • Plasticky build quality.
  • Unremarkable battery performance.
7.4 Wired Gaming

The JBL Quantum 800 are decent for wired gaming. They're fairly comfortable but they're a bit heavy, which may not be the most comfortable for long gaming sessions. They come with a 1/8" TRRS cable, so you can easily plug them into your console's controller or your PC. When wired, their boom microphone has a better performance than when wireless, and it captures voices clearly. The boom mic is also able to separate voices from background noise, although it struggles a bit more in loud environments.

Pros
  • Graphic EQ and EQ presets available through companion software.
  • Customizable RGB lighting.
Cons
  • Treble delivery varies across users.
  • Plasticky build quality.
7.1 Phone Calls

The JBL Quantum 800 are decent for phone calls. When using the included 1/8" TRRS cable, the boom microphone is able to capture voices clearly, although they lack depth. The mic does an alright job separating speech from background noise though, but it struggles more in busy environments. That being said, these headphones have a great active noise cancelling feature that can help you focus on your calls by drowning out background noise.

Pros
  • Graphic EQ and EQ presets available through companion software.
  • Decent boom microphone performance when wired.
Cons
  • No music/call management controls.
  • 6.8 Mixed Usage
  • 6.5 Neutral Sound
  • 7.1 Commute/Travel
  • 6.4 Sports/Fitness
  • 6.9 Office
  • 6.8 Wireless Gaming
  • 7.4 Wired Gaming
  • 7.1 Phone Calls

Test Results

perceptual testing image
Design
Design
Style

The JBL Quantum 800 look like gaming headphones. They have customizable RGB lighting, which is nice if you like to match your team's colors for gaming tournaments. However, as they're mostly made from plastic, they don't look particularly sleek. The high gloss plastic around the ear cups especially catches the eye, and it's easy to see fingerprints all over it. If you're looking to wear these out in more casual spaces, they still noticeably look like gaming headphones. If you're interested in a pair of JBL gaming headphones but want a detachable boom microphone, check out the JBL Quantum ONE, though it should be noted that the ONE are wired-only.

7.0
Design
Comfort
Weight 0.90 lbs
Clamping Force
1.1 lbs

The JBL Quantum 800 Wireless are fairly comfortable. They don't really clamp too tightly but they feel really loose overall, and they can move around your head. They're also fairly heavy so you may feel fatigue if you wear them for long hours at a time.

6.9
Design
Controls
OS Compatibility
Not OS specific
Ease Of Use Decent
Feedback Decent
Call/Music Control No
Volume Control Yes
Microphone Control Mute/Unmute
Channel Mixing
Yes
Noise Cancelling Control On/Off
Talk-Through
On/Off
Additional Controls Bluetooth Sync

The JBL Quantum 800 have okay controls that are found along both ear cups. There are a couple of multifunction buttons that control different features depending on how long you hold down them down. For example, the ANC and talk-through button are the same button. The mic mute button is also the same as RGB lighting. Both of these multifunction buttons only turn on/off these features. There's also a Bluetooth pairing button so you can easily pair them to your phone or laptop. On the downside, both the channel mixing and volume wheels are pretty close together, and it's easy to accidentally change their settings if you're reaching for something else.

5.3
Design
Portability
L 8.1 "
W 7.5 "
H 3.5 "
Volume 213 Cu. Inches
Transmitter Required No

Like most over-ear gaming headphones, the JBL Quantum 800 aren't very portable. Their ear cups can swivel to lay flat, which is nice if you want to put them in your backpack, but they don't have a case to protect them. The microphone isn't retractable or removable either, so it can snag on something if you're trying to store them.

0
Design
Case
Type No case
L N/A
W N/A
H N/A
Volume N/A

The JBL Quantum 800 don't have a carrying case.

6.5
Design
Build Quality

The JBL Quantum 800 have an acceptable build quality. They're mostly made up of plastic, which causes several issues with its design. Parts of the headband squeak when in use and its headband mechanism can loosen to its maximum setting, which can make these headphones feel like they're drooping off of your head. That being said, they still feel like they can withstand a few accidental drops or bumps, which is nice.

6.0
Design
Stability

The JBL Quantum 800's stability is just adequate. They're not meant for intense physical activity and they won't stay on your head if you're moving a lot. That being said, they shouldn't move around too much with light head shakes.

Design
Headshots 1
Design
Headshots 2
Design
Top
Design
In The Box

  • JBL Quantum 800 headphones
  • Wireless USB dongle
  • USB-C charging cable
  • 1/8" TRRS analog cable with an in-line remote
  • Microphone windscreen
  • Manuals

Sound
Sound
Sound Profile
Bass Amount
2.12 db
Treble Amount
-2.28 db

The JBL Quantum 800 Wireless have a bass-heavy sound profile that some users may find overly boomy. The treble is a bit uneven too and it can sound both veiled and piercing. At least speech and vocals should still be fairly clear. If you prefer a different sound profile, you can use the EQ in their companion app to help create a sound that better suits your needs.

6.4
Sound
Frequency Response Consistency
Avg. Std. Deviation
0.78 dB

The JBL Quantum 800 have a mediocre frequency response consistency. While they're pretty consistent in the bass range, there's a lot of inconsistencies in the treble range. Treble delivery seems to be sensitive to the headphones' positioning and placement, especially because they're not the most stable headphones.

Sound
Raw Frequency Response
6.8
Sound
Bass Accuracy
Std. Err.
4.46 dB
Low-Frequency Extension
16.58 Hz
Low-Bass
2.8 dB
Mid-Bass
5.6 dB
High-Bass
5.11 dB

The JBL Quantum 800 have okay bass accuracy. It's overemphasized across the range, producing a thumpy, boomy bass. That being said, some listeners may prefer a bass-heavy sound as it can help add extra thump and kick to explosions in video games.

9.0
Sound
Mid Accuracy
Std. Err.
1.31 dB
Low-Mid
0.96 dB
Mid-Mid
0.03 dB
High-Mid
-0.13 dB

The JBL Quantum 800 have exceptional mid accuracy. The range is very neutral and flat, resulting in vocals and lead instruments that sound detailed, natural, and present.

5.6
Sound
Treble Accuracy
Std. Err.
5.92 dB
Low-Treble
-2.55 dB
Mid-Treble
2.04 dB
High-Treble
-6.58 dB

The JBL Quantum 800 have disappointing treble accuracy. It's uneven so instruments and vocals lose a bit of detail and clarity while sibilants like S and T sounds become bright and piercing. However, their treble response varies noticeably, and it depends on how the headphones are positioned in your head, so your experience may vary.

6.4
Sound
Peaks/Dips
Peaks
2.33 db
Dips
2.08 db

The peaks and dips performance of these headphones is unremarkable. There are a couple of minor peaks in the bass range that can slightly muddy parts of the mid-range. However, the large dip in the low treble reduces clarity and detail to vocals and lead instruments. The following peak can make sibilants bright and piercing too.

6.6
Sound
Imaging
Weighted Group Delay
0.23
Weighted Amplitude Mismatch
2.0
Weighted Frequency Mismatch
3.2
Weighted Phase Mismatch
23.66

The JBL Quantum 800 has acceptable imaging. The weighted group delay has a little bump in the low bass range, but otherwise, everything is below the audibility threshold, ensuring mostly tight bass and transparent treble reproduction. The L/R drivers of our test unit are fairly well-matched in amplitude and frequency response as well. However, there's a large phase mismatch between the L/R drivers of our test unit, and while it isn't very noticeable with real-life content, it could have a small negative effect on the stereo image and how objects are oriented spatially. That being said, these results are only valid for our unit, and yours may perform differently.

4.1
Sound
Passive Soundstage
PRTF Accuracy (Std. Dev.)
2.75 dB
PRTF Size (Avg.)
3.39 dB
PRTF Distance
6.65 dB
Openness
1.7
Acoustic Space Excitation
2.8

The JBL Quantum 800's passive soundstage is poor. While the soundstage sounds somewhat natural, it doesn't seem very large. Sound is also perceived as located inside your head instead of being out in front of you.

2.0
Sound
Virtual Soundstage
Head Modeling
No
Speaker Modeling
On/Off
Room Ambience
No
Head Tracking
No
Virtual Surround
Yes

These headphones have JBL's Quantum Surround 7.1 as well as a DTS X virtual surround feature. However, we don't currently test these features, and we only score as to whether or not headphones have this feature.

7.4
Sound
Weighted Harmonic Distortion
WHD @ 90
0.383
WHD @ 100
0.166

The weighted harmonic distortion performance of the JBL Quantum 800 is decent. While there's a small spike in the treble range at a moderate volume level, it shouldn't be too noticeable overall.

Sound
Test Settings
Firmware
2.6.0.0
Power
On
Connection
Wireless (Proprietary)
Codec
PCM, 24-bit, 48kHz
EQ
Default
ANC
On
Tip/Pad
Default
Microphone
Boom

These are the settings used to test these headphones. Our results are only valid when using these settings.

Isolation
8.3
Isolation
Noise Isolation
Isolation Audio
Overall Attenuation
-23.1 dB
Bass
-16.94 dB
Mid
-15.64 dB
Treble
-36.22 dB

The JBL Quantum 800 Wireless have great noise isolation. Their active noise cancelling feature is able to reduce some bass noise like the sound of bus and plane engines. While their ANC does a pretty similar job to the passive noise isolation in the mid and treble range, it still manages to block out a significant amount of noise in both ranges.

7.6
Isolation
Leakage
Leakage Audio
Overall Leakage @ 1ft
36.2 dB

The leakage performance of these headphones is good, especially for gaming headphones. While leakage covers the entire range, it all falls below the noise floor of an average office.

Microphone
Microphone
Microphone Style
Integrated
No
In-Line
No
Boom
Yes
Detachable Boom
No

The JBL Quantum 800 have a boom microphone with a removable windscreen. We tested this microphone using its 1/8" TRRS cable. Your microphone experience using its USB dongle or Bluetooth may vary.

7.2
Microphone
Recording Quality
Recorded Speech
LFE
538.17 Hz
FR Std. Dev.
4.01 dB
HFE
20186.38 Hz
Weighted THD
0.952
Gain
22.83 dB

The recording quality of the boom microphone is decent. While your voice lacks depth or fullness, it should still be clear and understandable to whoever's on the other line.

7.0
Microphone
Noise Handling
Speech + Pink Noise
Speech + Subway Noise
SpNR
20.44 dB

The noise handling of the microphone is okay. The mic can separate voice from background noise but it has a little more trouble in loud environments. However, this shouldn't be too much of an issue if you're gaming at home.

Active Features
6.1
Active Features
Battery
Battery Type
Rechargable
Continuous Battery Life
8.0 hrs
Additional Charges
0.0
Total Battery Life
8.0 hrs
Charge Time
1.6 hrs
Power-Saving Feature
No
Audio While Charging
No
Passive Playback
Yes
Charging Port USB-C

The JBL Quantum 800 have an unremarkable battery performance. They're advertised as having 14 hours of continuous playtime, but that's with the RGB lighting and ANC off. If you have both features on, they last about eight hours, which is quite a bit lower. They also fully charge in just over an hour and a half.

7.5
Active Features
App Support
App Name JBL Quantum Engine
iOS No
Android No
macOS Yes
Windows Yes
Equalizer
Graphic + Presets
ANC Control
No
Mic Control Adjustable Level
Room Effects
No
Playback Control
No
Button Mapping No
Surround Support
Yes

These headphones use JBL Quantum Engine as their companion software. It gives you access to a graphic EQ plus presets, and you can even adjust the mic level, which is nice. However, this software can only be used once you turn the headphones' Bluetooth off.

Connectivity
7.1
Connectivity
Bluetooth
Bluetooth Version
5.0
Multi-Device Pairing
No
NFC Pairing
No
Line Of Sight Range
323 ft
PC Latency (SBC)
131 ms
PC Latency (aptX)
N/A
PC Latency (aptX HD)
N/A
PC Latency (aptX-LL)
N/A
iOS Latency
167 ms
Android Latency
139 ms

These headphones have alright Bluetooth connectivity. They can't pair with multiple devices at once and they don't have NFC pairing, which is a little disappointing. That being said, their latency on PC and Android is fairly low when streaming YouTube videos while their iOS latency is slightly higher. However, some apps and devices tend to compensate for latency differently, so your mileage may vary in real-world usage.

7.1
Connectivity
Non-Bluetooth Wireless
Non-BT Line Of Sight Range
104 ft
Non-BT Latency
90 ms

The JBL Quantum 800 also support a non-Bluetooth wireless connection via their USB dongle. Their latency is a bit higher than many other gaming headphones, but you likely won't notice too much lag.

9.5
Connectivity
Wired
Analog Audio
Yes
USB Audio
No
Detachable Yes
Length 4.4 ft
Connection 1/8" TRRS
Analog/USB Audio Latency
0 ms

These headphones come with a 1/8" TRRS cable with an in-line remote.

Connectivity
PC / PS4 Compatibility
PC/PS4 Analog
Audio + Microphone
PC/PS4 Wired USB
No
PC/PS4 Non-BT Wireless
Audio + Microphone

When using their 1/8" TRRS audio cable, you can plug these headphones directly into your PC headphone jack or PS4 controller for audio and microphone compatibility. If you're using their USB dongle, you can also plug it into your PC or PS4 for full audio and microphone compatibility with a wireless connection.

Connectivity
Xbox One Compatibility
Xbox One Analog
Audio + Microphone
Xbox One Wired USB
No
Xbox One Non-BT Wireless
No

When using their 1/8" TRRS audio cable, you can plug the JBL Quantum 800 directly into your Xbox One controller for audio and microphone compatibility. However, you won't be able to use these wirelessly with the Xbox One.

3.4
Connectivity
Base/Dock
Type
Wireless USB Dongle
USB Input
Yes
Line In
No
Line Out
No
Optical Input
No
RCA Input
No
Dock Charging
No
Power Supply
USB

The JBL Quantum 800 Wireless doesn't have a base or dock. The included wireless dongle can be plugged into a PS4 or PC but isn't compatible with the Xbox One.

Compared To Other Headphones

Comparison picture

The JBL Quantum 800 are okay gaming headphones. Unlike many other gaming headphones, they have an active noise cancelling feature that's actually quite great at cutting down low-bass noise, and they support Bluetooth, which helps make them a little more versatile for casual use. They also have customizable RGB lighting too, so you can match your favorite team's colors. However, their boom microphone doesn't perform as well as other wireless gaming headphones like the SteelSeries Arctis Pro Wireless or the Logitech G533 Wireless Gaming Headset, even when wired. Their battery life is also a bit less than other gaming headphones, and it's even lower with their features turned on. If you're looking for more gaming headphones, check out our recommendations for the best wireless gaming headsets, the best gaming headsets, and the best Xbox One headsets.

JBL Quantum ONE

The JBL Quantum 800 Wireless and JBL Quantum ONE are similarly performing gaming headphones, each with different advantages. The Quantum 800 are cheaper wireless gaming headphones with a slightly better ANC system as well as a wealth of connectivity options. The Quantum ONE only support a wired connection and are a lot less versatile, but have better build quality, a more well-balanced default sound profile, and the inclusion of JBL’s adjustable QuantumSphere 360 virtual surround system.

SteelSeries Arctis Pro Wireless

The SteelSeries Arctis Pro Wireless are better wireless gaming headphones than the JBL Quantum 800 Wireless. The SteelSeries are slightly more comfortable, have better controls, and have a better build quality. Although they're prone to inconsistencies in their bass and treble delivery, their companion software comes with a graphic EQ as well as presets, which is similar to the JBL. They also have a better non-Bluetooth latency thanks to their wireless dock, their boom microphone performs better overall, and their battery life lasts longer too. However, the JBL have an adjustable mic level in their companion software, and they also have a great active noise cancelling feature. They also have RGB lighting, which some users may prefer.

HyperX Cloud Flight S

The HyperX Cloud Flight S are better wireless gaming headphones than the JBL Quantum 800 Wireless. The HyperX are slightly more comfortable with better build quality, and their detachable boom microphone gives an outstanding overall performance. They also have a significantly longer continuous battery life. However, the JBL have a great active noise cancelling feature, they support Bluetooth, and they can be used wired by plugging in their included 1/8" TRRS cable into a PS4 and Xbox One controller. They also have customizable RGB lighting, and their companion software has a graphic EQ as well as presets so you can tweak their sound.

HyperX Cloud Alpha S

The JBL Quantum 800 Wireless and the HyperX Cloud Alpha S are similarly-performing gaming headphones but there are a few major differences. The HyperX are wired-only headphones that are more comfortable, better built, and come with a better performing detachable boom microphone. In comparison, the JBL are more versatile as they can be used wired or wirelessly using either Bluetooth or their USB dongle. They also have a great active noise cancelling feature, customizable RGB lighting, and companion software with a graphic EQ plus presets.

RUNMUS RGB K1 Gaming Headset

The JBL Quantum 800 Wireless are better gaming headphones with RGB lighting than the RUNMUS RGB K1 Gaming Headset. The JBL are wireless headphones that are slightly more comfortable and stable, they have a better-balanced sound profile, and they also have virtual soundstage features. They're also more versatile as they have a great active noise cancelling feature, and they have companion software with a graphic EQ and presets so you can tweak your sound. However, the RUNMUS have a slightly better performing boom microphone, as well as a better passive soundstage.

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