I have an ongoing case with Sony support on this issue. They’ve more-or-less acknowledged this fact and have escalated to their level 2 team for guidance.

I went through all of their initial troubleshooting steps, without success:

• changing my picture mode to Dolby Vision (Bright) (this setting doesn’t exist)
• adjusting the picture to their recommended settings
• updating the android os
• updating the firmware
• factory reset (this one particularly sucked)

I’m not sure why someone thought this was a good idea, as it basically renders every Netflix original series from 2019 on unwatchable during the daytime. Most other folks on the Sony forums were very cynical about them launching a fix–even though the TV is only a year old.

I’m just glad I bought Geek Squad protection, should they not be able to help. My case number is #06054942, if you want to double our efforts in finding a resolution :)

Jun 04, 2020 06:54 PM By unluckyysamuraii

2

I have an ongoing case with Sony support on this issue. They’ve more-or-less acknowledged this fact and have escalated to their level 2 team for guidance. I went through all of their initial troubleshooting steps, without success:

• changing my picture mode to Dolby Vision (Bright) (this setting doesn’t exist)
• adjusting the picture to their recommended settings
• updating the android os
• updating the firmware
• factory reset (this one particularly sucked) I’m not sure why someone thought this was a good idea, as it basically renders every Netflix original series from 2019 on unwatchable during the daytime. Most other folks on the Sony forums were very cynical about them launching a fix–even though the TV is only a year old. I’m just glad I bought Geek Squad protection, should they not be able to help. My case number is #06054942, if you want to double our efforts in finding a resolution :)

Thanks for the reply, I was thinking about buying this tv, but now I will not buying it anymore. ;)

Safe bet. I’m pretty disappointed in their support, so far, and would recommend checking out another brand. The first 2 agents I worked with just stopped replying to me (first on their forums, then on an actual case). Overall, it’s been a pretty big hassle trying to get help from them….

Jun 05, 2020 09:26 AM By unluckyysamuraii

2

Safe bet. I’m pretty disappointed in their support, so far, and would recommend checking out another brand. The first 2 agents I worked with just stopped replying to me (first on their forums, then on an actual case). Overall, it’s been a pretty big hassle trying to get help from them….

This is very disappointing, i expected more of sony, i guess i will buy a lg oled, it is much more expensive then the x900f but at least from what i heard is a excellent tv and i will not have issues with DV with it.

For me, Dolby Vision constantly flickers on and off every 5 seconds to a dimmer picture, I dont get why they never added an option to just turn Dolby Vision Off in their settings.

I have this TV with Xbox Series X, and signed up for Xbox Insiders and have been running Dolby Vision a good bit, with the latest update (from Xbox) it seems to be working pretty well. Just wondering if anyone else is using this and any preferred settings.

DolbyVision is 100% broken on this TV https://us.community.sony.com/s/question/0D50B00005PHdreSAD/dolby-vision-problems-xbr55x900f?language=en_US

Dolby Vision still broken - bought TV in 2018 for > $1000 and it flickers like a casual wearer of various rainbow glasses. Terrible.

Sep 15, 2022 10:17 PM By ncr100

1

Dolby Vision still broken - bought TV in 2018 for > $1000 and it flickers like a casual wearer of various rainbow glasses. Terrible.

Sorry for the late reply, i have this tv & dolby vision can be fixed by clearing the cache in storage options, then hold down the power button & select reset, you will unfortunately have to do this everytime before watching any dolby vision movie, annoying as all F but a fix, if your watching a series you might get through a few hours worth before it will need to be done again