I had j7 with mop feature. It did not work after 1 month, kept returning error “bin is not clean”. I followed all YouTube videos but nothing fixed. Called Supports, and they said software issue that cannot be fixed. Finally I returned it to Costco.

There are somethings not reviewed here, like: durability, how many issues within 1 or 3 months of use, MTBF, etc. Allowing End user review or feedback may help in those buying decision. It also gets user interaction. E.g. Metacritic also covers professional reviews and user reviews.

Hi LeoT,

Sorry to hear about this. You’re right, at this time we do not cover the durability of products passed the regular maintenance required on the vacuum. I’ve taken note of your suggestion to allow end user review about those topics, but in the meantime, using our forums like you just did is the best way to make us and other aware of those durability issues. Thanks for taking the time to share your experience with this product with us.

The iRobot Roomba j7 Plus is infuriating.
We’ve had a Xiaomi for many years; rarely did we have to replace something, it just worked day after day; just cleaning the hair out of the brush was a nuisance. Then we bought what we thought was the Rolls Royce of robot vacuums, the iRobot Roomba j7 Plus. It’s awful. It takes the entire day to clean our 300 sqm / 3229 sqft home, because it keeps doing the most random cleaning journeys, cleaning some areas multiple times, while not cleaning other areas at all, particularly along the walls and corners. It is extremely noisy, so we have that noise all day long. It only works in bright light, as it doesn’t have laser. The app takes half a minute to open, then is really basic in its functionality and incredibly slow. It provides no information about the ongoing job, nor shows you the route it took. Occasionally it comes back with cryptic error messages (in this day and age…). But the app is really good at constantly reminding you to replace various spare parts, a few weeks after unboxing. The robot keeps going into no-go zones marked on the awful map (no laser…) and then gets stuck there. You tell it go to to one room, and at some point, it takes a tour (?) of another room. Sometimes the robot goes into a spasm, where it tries to go into a wall for several minutes, or it keeps rebooting itself endlessly. I took it to the iRobot dealer after a few weeks of buying it; they were kind and understanding but refused to take this thing back. I’m at my wit’s end - it’s just annoying. Any suggestions?