Questions & Answers
43 ANSWERED QUESTIONS
What are the best settings for watching a football game?
The settings we list will work well for sports.
Will these be the best settings for watching TV regularly with cable or FiOS, or do you recommend other settings to get the most out of this 4K TV?
Those settings will work well.
I just got the JU6500
60" and it says its a 120hz motion rate. Am I missing something?
For Samsung's 4k TVs, the Motion Rate is twice the actual refresh rate, so your 120 hz JU6500
is actually 60 hz. It's a different story for its 1080p TVs, for which the motion rate is the same as the real refresh rate.
The AutoMotion Plus setting has a Custom option which allows for adjustment of judder separately from the adjustment for LED Clear Motion. Would this truly allow for a reduction in judder without the soap opera effect kicking in?
No. It uses the soap opera effect to reduce the judder, so there will be smoothing.
Why I can only turn on HDMI UHD color on HDMI 1, and not the others?
For the JU6500
, UHD Color is only available for HDMI 1. This is probably a cost-saving measure, as different chips are likely necessary to make chroma 4:4:4 @ 4k @ 60Hz possible. Don't worry about it though, for other content than 4k @ 60hz @ 4:4:4, it doesn't make a difference.
I recently purchased this TV and I believe it is working fine and maybe it is just me but the picture seems to be bright at times and then will get become darker? I don't know if it is the settings or what?
Turn off 'ECO Sensor', under 'Settings' - 'ECO Solution'.
I used these settings for my 55JU6500. Movies/shows look great during daytime scenes, but night scenes are way too dark. I was watching the season finale of Game of Thrones and missed a lot of details. My backlight was already set to 16, so what else can I tweak if I shouldn't touch the brightness?
Try the various gamma settings and see if there's one that looks better. That setting controls the shadow detail, so a different selection should fix your issue.
Can you set it to Game mode (to reduce input lag) while using PC mode to enable 4:4:4 Chroma at 60hz 4k?
No. You can't enable Game mode, PC mode, and UHD color all at the same time. If you want low input lag, you just need to enable game mode. If you'd prefer to get chroma 4:4:4 and somewhat higher input lag, label the input as PC and enable UHD color.
On my JU6500
40" 'Advanced Settings' is grayed out, and when I click on it a message comes up saying 'This function isn't available'. What??
'Advance Settings' is only available under the 'Standard' or 'Movie' picture mode.
When I play PS4 games, I found that a lot of times the game is struggling to play smoothly. It sticks and runs, and then sticks and runs, and so on.
The graphics of gameplay isn't quite the match of what I am looking for, or what you see in YouTube videos. Also, certain movies like Grown Ups 2 or other action movies have the same issues with it. I believe the word I should choose here is judder within the video. IT IS NOT SMOOTH as what it should be when I purchased Samsung 4K TV UN55JU6500
Finally, after buying and changing HDMI cables nothing worked out for me and then requested TV calibrator from Best Buy, who will be in my place next week, to help and fix the issue. I need to know if I took right approach to call calibrator in and hopefully will fix the problem or not. And in the meantime, what changes in TV setting should I do?
You likely won't need the calibrator's help for this. Disable the 'Auto Motion Plus' setting and you should see those sticking points go away. You could also try turning on 'Game Mode' under 'Settings' - 'General'.
Will the Samsung smart touch remote that comes with the JU6700
and above work with the JU6500
No. They only work with the compatible models, so JU6700
Is there any specific HDMI input you recommend for gaming consoles?
No. They're all equally good for consoles.
I connected a Samsung Blu-ray DVD player to port HDMI1 on my JU6500
. I set UHD to 'ON.' After the TV restarted itself, all I got is video but no audio. Do you have any idea why? Thank you.
That setting is only really useful for a PC with a fairly powerful graphics card, and you won't be able to have it on with your Blu-ray player. You should just disable it.
Just set up new JU6500
and watching lots of football, getting lots of motion blur even when in Sports mode. Any thoughts on reducing that? Thanks!
Sports mode won't really improve the amount of blur, and will make the picture less accurate overall. We don't recommend using it.
Make sure you have 'Auto Motion Plus' disabled, as that mode isn't great for sports. Apart from that, there's unfortunately nothing you can do to improve the amount of blur on the TV.
When I use PlayStation now with game mode on and go back to Netflix, game mode stays on and I can't turn it off. Is there something I can do without having to factory reset the TV?
When you go back to Game mode, it shows you that it is enabled? On our JU6500
, Netflix auto-disables Game mode.
If for whatever reason your TV isn't disabling Game mode on its own, you might want to try resetting Smart Hub. That might fix the problem without you needing to reset everything else.
If that doesn't work, contact Samsung for assistance in troubleshooting.
When I first turned on my JU6500
and turned it to game mode, some of the LEDs seemed to be lit up in random colors on the left side of the screen. It was in the intro to Dying Light and on a white background.
When I switched it, I suddenly noticed red, blue, and green random little specks in the image. I lightly massaged the spot with a cloth for whatever reason and, when that didn't work, I turned off the picture display in settings and then turned it back on. This fixed the problem.
Do you think this will probably give me trouble again in the future? And do you think I may have caused any damage by lightly massaging the screen?
No, you probably didn't damage the TV, but given that you had this issue right out of the box, we'd recommend just returning the unit for a new one. That sort of thing is definitely grounds for return, and you don't want that issue to recur when you're out of the warranty window.
I recently bought this to use as a PC monitor. Many of the picture settings are disabled. Should I be concerned by this? I've heard recommendations to move to the JU7100
for gaming, but does that only apply to console gaming, or both console and PC gaming?
No, enabling PC mode or Game mode will disable many of the processing options. That's how the TV is able to keep input lag down.
is a bit better for gaming of both kinds, just because it has a bit less blur. It's not a huge difference, though, so don't worry too much about it.
If trying standard picture mode do you still recommend the same settings as above or are there other adjustments to be made?
Yes, keep the same settings.
Hi, I use this mostly as a PC monitor for gaming and such as 4K and I was wondering if there's a way to keep the soap opera effect and still be in game mode because I like how smooth YouTube and other things seem to look with auto motion plus.
Unfortunately, no. As soon as game mode is engaged, it disable the soap opera effect. There is no work around.
Is it correct that the TD01 is a Samsung panel? I have the 40". Thanks.
How do I get on the internet with this TV?
First, connect to the internet, either via ethernet or by connecting to a WiFi network. You set up both types by going to 'Menu' -> 'Network' -> 'Network Settings' and completing the setup wizard.
Once that's done, you can open your apps, including the web browser, by pressing the 'Smart Hub' button and picking whatever it is you want to open.
Is there any difference in picture quality when watching Netflix using the TV's smart feature or through a PS4?
The only difference is that the PS4 can't do 4k streams, which the TV can. If you want to watch any of Netflix's 4k offerings, you'll need to use the TV.
Would you be willing to update the settings to account for the firmware update changes that happen since your initial measurement?
There isn't really anything that might have changed enough with the update that different settings would be necessary.
My 4K TV is hooked up to a pre-4K era receiver via HMDI. Am I preventing my TV from displaying 4K content due to my receiver being older?
Most likely. To send 4k signals from a connected source through to a TV, a receiver needs to support HDCP 2.2. If your receiver doesn't (and this is almost definite), then it won't be possible to pass that signal through.
Surprised you recommend putting the mpeg noise filter and clean view on high when so many other reviews will say to keep any digital enhancements off. Is there a particular reason these are valuable in this case?
It might need some clarifications. For sources that use great video signals, we also suggest to keep any digital enhancements off. 'Digital Clean View' and 'MPEG Noise Filter' are good settings to use for lower resolution contents, such as when watching HD cable TV (720p or 1080i), or any streaming services that even in 1080p can introduce some digital noise. These sources signals aren't as good as signals coming from gaming consoles (while playing games) or blu-ray players/movies for which we don't recommend using the aforementioned settings. Hope that makes it clearer.
Hi, I've had a JU6500
for a few months now and was never able to get 4:4:4 color mode to work. I pretty much gave up on it. I don't have the UHD color option there at all and the computer will only let me select 4:2:0. The video card is capable. It is an Nvidia 970 with HDMI 2.0. I have it hooked up to the tv on HDMI 1. I am able to select 4:4:4 color on the computer if the tv is on 30Hz.
As a first step, you need to press the 'input' button on the remote and highlight the input you want 4:4:4 on. Press down, select 'Edit device type,' and then choose 'PC.' 'HDMI UHD Color' is under the 'Picture Options' TV menu. If it isn't there, something's wrong. Try to update the TV firmware. If it is still the same (or if no firmware available), do a factory reset of the TV. You can also try to create a custom resolution on your PC under the NVIDIA control panel.
Update: Answer edited for clarity.
I tried putting my TV in Movie mode but it's still very dark. Increasing the Backlight helps a bit, but the picture retains a muted "yellowish" quality. I find Standard or Natural modes to be much, much more vibrant. What am I missing?
You are right and this is how it should be. Our settings won't result in overly brilliant colors but focus more on subtle nuances in colors and shades of gray. The 'yellowish' look is intended. We usually suggest to try our settings for a few days to see if you can get accustomed to the new look but feel free to use a 'colder' color temperature that gives more saturated colors. The 'Standard' picture mode will get you that look.
What do you recommend for a brighter room for regular tv viewing where the above settings are too dark and flat? Is it as simple as adjusting the backlight and the color tone? Is it worth trying any of the other picture modes like standard or natural?
Start by increasing the backlight and if that is not enough use the Standard picture mode.
I tried to set up my TV like this and I couldn't find the section of 2 point / 10 point. Where are those located?
In 'Advanced Settings' -> 'White Balance.'
With enabling Game mode for playing on the PS4 does is there a big noticeable degradation in graphic quality? I know Game mode removes a lot of processing functions, but is there a huge difference in picture with game mode on or off? I would be using the recommended settings as well under the game mode preset.
It you like an accurate picture, there is no degradation in picture quality. But if you like an over saturated look, then yes.
I just purchased a 60JU6400. Are your recommended settings for the 6500 the same for the 6400?
We will be reviewing the JU6400 soon, and we'll have settings specific to that model to recommend.
Hi there, first of all great article. I was about to return the TV until I found your recommended settings and that made a world of a difference. I copied your 2-point settings, but kept 10-point off.
My question is regarding a DirecTV receiver, I have read on other forums that you should switch the receiver to native and disable all video resolutions except for 1080i and 1080p, is that still applicable for this TV? and if so, do I need to turn off digital Clean View and MPEG Noise Filter?
Yes, setting the receiver to native is a good idea, but leave all resolutions enabled. The logic here is to let the TV do all the work, and to reduce the number of conversions steps (each steps degrades picture quality because upscaling is not a lossless process). As for 'Digital Clean View' and 'MPEG Noise Filter', it depends on the channel, so setting it to 'Auto' should be good.
The instructions for how to get PC mode are slightly incorrect. You need to specifically change the device type on the input to 'PC' rather than edit the label.
Good point! We've updated our answer to that question. Thanks!
Will 2pt and 10pt white space adjustments carry over to PC mode (when changing source input device)? Is there a way to calibrate the PC picture? 4:4:4 chroma is a big win.
You can alter some of the basic settings in PC mode (sharpness, contrast, etc.), but the 2 pt. and 10 pt. white balance settings and the color space settings are not adjustable. They default to 'Native.' Unfortunately, that's an unavoidable part of PC mode on this TV.
Why do you recommend putting the sharpness to zero? Don't we want text and other things to be more, and not less, sharp?
Anything higher than zero adds extra sharpness, and while adding sharpness does make edges stand out, it also causes a loss of overall detail; you lose the stuff that used to be where those exaggerated edges now are.
It's ultimately down to your personal preference, but if you're using a PC and want crisper text, a better option is to change the input type to 'PC' and enable 'UHD Color.' Note that in PC mode, you want to use a sharpness setting of '50' instead. For everything besides a PC, you should just use the regular settings we recommended.
For the Samsung JU6500
, why do you recommend using the HDMI 1 input?
The reason why it's recommended to use HDMI one is because it's labeled as STB (Set up box), this means you can activate CEC features on it which allows you to control your cable receiver.
Just bought this TV. However, the sound goes up and down randomly. Should I return it?
There is a few things you can try when having problems with sound. Turn off most of the sound options like 'Auto Volume', Virtual Surround' and 'Dialog Clarity'. If you still have problems then try different 'Sound Modes' with different combinations of the above options. If nothing works, try the 'Reset Sound' option. That said, sound on TVs are usually bad and pumping was observed when we reviewed the JU6500
(although it shouldn't be that bothering). If you are satisfied with the picture of the Samsung JU6500, another alternative would be to buy a budget sound bar. Even cheap ones are usually big improvement over TV speakers.
What if I want to run more than one 4K sourced piece of hardware? In this case a 4K blu ray player, PS4 Pro & Xbox One S. Do I have to keep swapping out HDMI 1??
Yes. A blu-ray player is fine on a different HDMI port as it only requires 4k @ 24Hz. For a PS4 Pro or Xbox One S it is necessary to swap out the HDMI port as it provides best performance with full bandwidth. It is also possible to use a switch, but we don't know if any at the moment which support HDMI 2.0 full bandwidth.
I read one comment saying that he turned the UHD "On". Where can I locate this function? Can I use that function for cable and PS4? Lastly, would you recommended any HDMI cables to further optimize my TV?
You can find the 'UHD Color' setting in the 'Picture Options' menu. It's only really useful when you're connecting a PC to the TV - with PC mode, it gets you 4k chroma 4:4:4 - so no need to do it with cable and PS4, since chroma doesn't really matter for them.
Most HDMI cables should work fine, but if you need a new one, our Amazon Basics
cable works great for everything we want to do.
Will this also be suitable settings for the un50hu6950?
If you leave alone the color and white balance settings, you can use the other settings that are commonly used on other Samsung TVs. See if there is any improvements.
When I'm watching 4k Netflix with all default settings, am I getting the maxed-out UHD? Or do I have to turn UHD color on from the picture menu?
That setting is just for getting chroma 4:4:4 @ 60 hz @ 4k, which is only really useful when using the TV as a PC monitor. It doesn't help for regular 4k video.
I wanted to try your picture settings on the 55" JU6500
purchassed 4 weeks ago. I noticed that you had access to settings that are greyed out on my menu. Why is this? Also, I just left the store and their display model has an awesome picture. Why is mine so horrible?
You are probably not in the same 'Picture Mode' than in our settings. Make sure to select 'Movie'. Also, some options can be grayed out depending on the source signal. For example, 'HDMI Black Level' might be grayed out if the option has no effect on the input signal. Also make sure you haven't activated 'Sports Mode' under 'System'. The biggest difference the picture quality from the store might have is that they may very well be using a better video signal than you, like from a good blu-ray player. Or they might as well just be running the included Samsung 'Demo' movie from within the TV menu. If you want to take a look at it and see how a great signal can make your TV look, go under 'Support' - 'Use Mode' and select 'Store Demo'. The Samsung demo movie will start. Remember to switch back to 'Home use' to use the TV normally again.
How concerned do I have to be about pixel burn-in when watching either non-HD TV with gray bars on the side, and black bars top and bottom, or when watching DVD or Blu-ray movies with black letterbox bars? The TV's E-Manual on-screen says this type of thing is not covered by warranty. My last TV was a DLP and I never worried about bars or burn-in with it, of course. How long do you have to have continuous black or gray bars on the screen to cause this issue?
With LED TVs, you're very unlikely to have permanent burn-in no matter how much of those kinds of videos you watch, so it's nothing to worry about. In the event that something like that did happen, it would most likely be by the time you were ready to get a new TV anyway.
We are not taking any more questions for this product because we no longer have it in our lab.