Questions & Answers
20 ANSWERED QUESTIONS
I just purchased the Samsung UN65JU7500
. I'll be using the TV primarily for 95% gaming. What settings do you recommend to go along with game mode? I saw above that the same settings would work, but I want to use the same settings you used to achieve the input lag and refresh rate numbers you posted in your stellar review. Your stats are the reason I purchased the TV :)
It really is just the same settings. Put the TV in Game mode first, and then use the settings we outlined. You'll get good picture and the low input lag you're looking for.
Can these settings be used with the 65" model?
Yes, they'll work fine for all of the sizes.
Going to purchase a 65" soon, and concerned about '3d' and 'Curved'. I notice most of the newer TVs now have 3D in the name - Does this distort the quality? Our primary seating area is right is about 5-6 feet in front of the TV, on a couch looking at it - Primary use is movies and Games (PS4/PS3, mostly). Will Curved or 3D be difficult to get used too?
(Do 3D TVs still have that 'dual color' if you're not wearing the glasses?)
The 3D is an optional feature. If you don't turn it on, there is no difference compared to a 2D TV, so don't worry. As for the curved, when you are that close, yes it does make a difference, but you will get used to it. At first, everything will seem distorted, but your brain quickly adjust.
I just purchased the JU7500
and i'm having trouble enabling or finding the PC mode. I've found Picture mode, Sports Mode, Game Mode, and Film Mode. I contacted Samsung Live chat and the person said the tv doesn't support PC Mode.
Press the inputs button, highlight your HDMI input, press down, select 'Edit Type' and then select PC from the list.
Hi, I am about to purchase 48ju7500 and will be using it mainly for gaming and movie content off of xbox one. My question is if i am playing games and have it set to game mode, do i have to switch off game mode every time i want to watch movies through my xbox one blueray player to get optimum picture?
It depends what settings you use for what you consider an optimum picture. Game mode will disable some TV features so if some features you like aren't available in game mode then yes, you will have to turn it off every time.
Please help. Which is the best TV for 4k PC gaming?
That would still be the JU7500
for 4k gaming. With its great motion, low input lag and many PC inputs supported, there isn't a better one.
Does the 7500 support HDR? I can't find a clear answer if this TV has this feature and if it's 8 bit or 10bit.
We don't have the JU7500
in hands anymore but since other TVs in the JU series were able to produce a smooth gradient we would expect the same for the JU7500 (10 bit). As for HDR, the JU7500 doesn't have a very wide color gamut and can't get that bright so even if HDR content plays, it won't look that much better than regular content.
You cannot turn auto motion plus on if you are in game mode. This was the one feature combo that was essential for me. Is there any way to reduce the terrible input lag and keep auto motion plus for playing console games? I'm in love with the TV other than that.
There is no way to reduce the input lag if you want to use the motion interpolation feature. We list the input lag using that feature in all of our reviews (it is the input lag labeled 'With Interpolation'). As a rule of thumb, Sony TVs have a lower input lag with interpolation, although it is still not quite fast.
I changed the calibration settings on my JU7500
based on a Google Article. I compared the settings to yours and many are different by a few units. The question is, what is the best or optimum settings, yours, theirs, or are their other recommended settings? I now am confused and don't know how to calibrate to the best settings. Please advise. Thanks!
We have a few goals when we calibrate our TVs and other web sites may have different ones. What we want is to disable any extra processing made to alter the source signal then we dial in a white luminosity of 100 cd/m2, a white balance of 6500k and colors that match rec 709. We use a very precise tool to get there called a spectro-photometer. Depending on the available settings on the TVs, we get as close as possible to perfect results. You also have to know that even same size and model TVs can vary and would need slightly different settings to achieve same/close results. In the end, it is really to what you like the most so try the settings you found and keep the ones you prefer.
Are these settings for game mode as well?
These settings will work fine under game mode.
Purchased about a month ago, play a lot of games on it and some games have a very excessive amount of blur. Not in game blurring. It almost can be described as a moire effect on chain link fences - really, any straight lines in motion. I have turned down the sharpness in game mode almost completely, and the problem still exists. I would deal with it, but in some games it makes me downright queasy to see all the flashing and blurring fine lines in the distance. Know of any fix?
You're seeing aliasing, and that's more an issue with the console/PC than it is with the TV. There are settings you might be able to tweak with a PC/graphics card - look for 'anti-aliasing' controls - but for consoles, you just have to deal with it.
I purchased a UN65JU7500
and was tuning it to your settings. 10 point white balance says that the feature is unavailable. Do I need to change other settings to access this menu or is there a different issue keeping me from adjusting these settings?
Use the 'Movie' picture mode and the 10 pt. balance option will be available.
Realize you guys are hit hard with questions this time of year, but I haven't found a definitive answer anywhere else -- and you guys do an amazing job on the reviews. So here goes.
This is a setup question for a Samsung JU7500
65" with cable TV, Yamaha 7.1 receiver and XBox One.
For my old Samsung 1080p 40", I ran the connections in sequence this way, following the Microsoft recommendations:
1. Connect cable TV box to XBOX One HDMI input
2. Connect Xbox One HDMI output to Yahama Receiver HDMI input
3. Connect Yahama REceiver HDMI out to TV HDMI in
These settings enabled Xbox to turn the system on and off by voice, change TV channels, etc. SOmething appealing when the Xbox was an upgrade as a "smart Hub" from the 2009 TV, and even the Receiver (allegedly) helped process low-quality video signals before they hit the TV screen (according to the manual).
But the new Samsung is a smart TV and Hub all in itself. I tried the above connections first, and they work. And quality isn't perceptively different, aside from the whopping huge screen. ONe difference: any native Samsung apps like Netflix, etc. do not have audio, since the TV is only getting input and not output from the receiver. But I'm wondering if it could be better with a setup like this -- or one you recommend:
1. Cable TV box HDMI out directly to HDMI in 1 on the One Connect box
2. Xbox One HDMI Out to HDMI DVI in on the One Connect box
3. Yamaha receiver to HDMI ARC in on the One Connect box
I'm thinking this would enable the TV to best handle/configure cable A/V signals and its own network signals. The Xbox would be handled as a separate source and you could still control Xbox things when that source is selected -- Blu-Ray, Xbox apps and video. And with the ARC connection to the receiver, everything comes through audio-wise.
Is there a preferred setup you recommend?
You could keep a virtually identical setup to your original by connecting the cable to your Xbox, connecting that to the receiver, and then running an ARC connection to the TV. It will carry the video, your TV's apps would then also get sound, and you could continue using voice commands, which are better with X1 than with Samsung's platform.
But your proposed setup would also work well. It's really down to whatever configuration you like best. Neither is going to make a big difference for picture quality, so go based on whatever you find more convenient/whatever gets you the features you prefer.
Hi, I purchased the Samsung un40ju7500
& just have to say the settings for picture you guys gave are incredible! Samsung should hire you to do they're factory settings lol. But quick question, I had one manufactured in June 2015 and energy label was $11 at 5cents/kwh. I had replacement sent that was manufactured November 2015 and this sticker says $12 at 5 cents/kwh. Did they change something in manufacturing recently to fix issues or anything to raise power consumption? ($ part doesn't matter, I just wanted to figure it out. Both same model and size, just June on one November on other). Thanks for time and great site
Your guesses are good. It could be because they use some kind of different parts but it would be a little surprising. A new firmware with changes on the power usage of the TV is more likely. It might not be that different in real life usage too but the only sure way to find out would be to measure both TVs power output and draw conclusions from there.
Are the game mode settings better than the settings you have for movie mode? When in game mode you cannot change the 10 point settings.. Just want to know which settings are better for low input lag. And also, does the HDMI cable affect input lag in any way? I have a cheap cord.
Game mode settings are better for the low input lag you'll want for gaming, and the HDMI cable won't affect the input lag. If you're getting picture and sound, your cable is good enough.
Are you aware of any reason or fix to get my Samsung remote for the JU7500
to turn off or on my DirecTV receiver/DVR?
Everything else is operational except turning the receiver on and off.
If your receiver doesn't allow you to connect the set-top box through the universal remote setup option in the TV's menu, then your receiver may just be incompatible with that feature. You may want to verify with Samsung or DirecTV support whether this is the case.
Here is a potential workaround. Enable 'Anynet+' on the TV and the CEC option on your receiver (if it is there). This should make the receiver turn on and off with the TV. If your receiver doesn't support CEC, it unfortunately won't be possible to implement this.
What is a good graphics card to use for watching movies from my pc to a 55ju7500?
If all you want to do is watch 1080p movies, then about any current video cards will do even integrated solutions. However, if you want to be able to play 4k copy-protected content, you will want something that can handle HDCP 2.2 and it will cost more. The EVGA GeForce GTX 950
, is an example of a good card that can support the higher resolution and needed copy protocol with even some room for gaming.
What about sound settings for the un65ju7500 model?
Our sound measurements are taken from the 'Standard' audio mode with all sound processing turned off. Since most of the TV speakers aren't of good quality, we don't spend more time trying all the different settings. If you don't want to invest in an external sound solution, just try the different sound settings and stick with what you find sound the best.
The way you can go to the closed captions option is by navigating to 'System' then press on 'Accessibility' and if you scroll down a little you will see the option 'Caption'
Which settings do you use for the 'Smart LED' and 'Gamma'? These are the only two I see not listed. Thanks.
'Smart LED' is a personal preference, some people like it, some don't. We tend to turn it of when it is not very good like on this model. For Samsung TV, we let the gamma to 0 since it is following our calibration goal of a gamma curve of 2.2.
We are not taking any more questions for this product because we no longer have it in our lab.