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Sony WH-CH720N Wireless Headphones Review

Tested using Methodology v1.5
Reviewed May 08, 2023 at 08:26 am
Latest change: Writing modified May 08, 2023 at 08:26 am
Sony WH-CH720N Wireless Picture
6.8
Neutral Sound
7.2
Commute/Travel
7.1
Sports/Fitness
7.2
Office
5.6
Wireless Gaming
7.2
Wired Gaming
6.9
Phone Calls

The Sony WH-CH720N Wireless are the next generation of the Sony WH-CH710N Wireless. The manufacturer has added a couple of handy features this time around, like companion app support, which offers sound customization features as well as controls and button mapping, and multi-device pairing. At the same time, their noise cancelling (ANC) system has gotten an upgrade, but it isn't anything to write home about and falls short of Sony's other noise cancelling headphones like the Sony WH-XB910N.

Our Verdict

6.8 Neutral Sound

The Sony WH-CH720N Wireless are fair for neutral sound. Out of the box, these over-ears have a bass-heavy sound that delivers extra thump, punch, and warmth to audio. There's also a touch of extra treble to help emphasize sibilants like cymbals. That said, vocals and instruments are a bit cluttered and veiled in the mix. However, you can adjust their sound to your liking using their companion app's graphic EQ and presets.

Pros
  • EQ and presets available in companion app.
Cons
  • Poor passive soundstage.
7.2 Commute/Travel

The Sony WH-CH720N Wireless are decent for commute and travel. These over-ears have a comfortable fit and over 38 hours of continuous battery life, which will easily last through long commutes or trips. They're also equipped with an ANC system to help cut down ambient noise around you. However, they have trouble reducing rumbly bus and plane engine noise, though they're better suited for cutting down passenger chit-chat.

Pros
  • Long-lasting continuous battery life.
  • Comfortable and decently well-built design.
Cons
  • ANC struggles to cut down bass-range noise.
  • Poor passive soundstage.
7.1 Sports/Fitness

The Sony WH-CH720N Wireless are satisfactory for sports and fitness, although over-ears aren't the best choice for this use. They're bulky and can move around or fall off of your head while you're moving. That said, they're decently well-built and comfortable. Their wireless design ensures that there's little that can snag on something and pull the headphones off of your head.

Pros
  • Comfortable and decently well-built design.
Cons
  • Poor passive soundstage.
7.2 Office

The Sony WH-CH720N Wireless are decent for office use. These comfortable over-ears have a long-lasting continuous playback time to help you get through long days at your desk. They also support multi-device pairing, meaning you can stay connected to your work PC and smartphone simultaneously. Their ANC can block out chatty coworkers too, and their overall leakage is low, so if you like to listen to audio at high volumes, others around you won't be bothered by it.

Pros
  • ANC can block out ambient chatter well.
  • Comfortable and decently well-built design.
Cons
  • Just okay noise handling.
  • Poor passive soundstage.
5.6 Wireless Gaming

The Sony WH-CH720N Wireless are Bluetooth headphones, and their latency is likely too high to be suitable for wireless gaming.

7.2 Wired Gaming

The Sony WH-CH720N Wireless are decent for wired gaming if you don't need mic support. They have a comfortable fit, and their bassy sound can help emphasize sound effects like footsteps in gameplay. They're closed-back headphones, so their passive soundstage doesn't feel very wide or immersive.

Pros
  • Comfortable and decently well-built design.
Cons
  • Poor passive soundstage.
6.9 Phone Calls

The Sony WH-CH720N Wireless are fair for phone calls. Their integrated mic does a decent job of capturing your voice, but it struggles to separate it from background noise. As a result, if you're taking a call from a noisy environment like a busy street, speech can become hard to hear well and be drowned out. On the upside, these over-ears have an ANC system. While it offers an okay overall performance, it can still block out sounds like ambient speech well, which is handy if you're calling for a noisy office.

Pros
  • ANC can block out ambient chatter well.
  • Mic has decent recording quality.
Cons
  • Just okay noise handling.
  • Poor passive soundstage.
  • 6.8 Neutral Sound
  • 7.2 Commute/Travel
  • 7.1 Sports/Fitness
  • 7.2 Office
  • 5.6 Wireless Gaming
  • 7.2 Wired Gaming
  • 6.9 Phone Calls
  1. Updated May 08, 2023: Review published.
  2. Updated Apr 20, 2023: Early access published.

Differences Between Sizes And Variants

The Sony WH-CH720N Wireless come in three color variants: 'Black', 'Blue', and' 'White'. We tested the Blue variant, and you can see our model's label here and here.

If you come across another variant of these headphones, please let us know in the forums.

Compared To Other Headphones

The Sony WH-CH720N Wireless are the successor of the Sony WH-CH710N Wireless. Although they look similar in design, there's been a couple of tweaks in their performance. They now support multi-device pairing and can access Sony's companion app, which offers features like a graphic EQ and presets to help you customize their sound. Their ANC system has also gotten an upgrade, and overall, they can block out more background than their predecessor. However, they still don't block out as much background noise as the Sony WH-CH700N Wireless or Sony WH-1000XM4 Wireless.

Check out our recommendations for the best headphones under $200, the best over-ear headphones, and the best bass headphones.

Sony WH-1000XM4 Wireless

The Sony WH-1000XM4 Wireless are better over-ears than the Sony WH-CH720N Wireless. The WH-1000XM4 are more comfortable, are better built, and their ANC can block out significantly more ambient noise across the range. They also support LDAC, which is good if you want to stream high-res audio. However, the WH-CH720N have a better overall mic performance.

Sony WH-CH710N Wireless

The Sony WH-CH720N Wireless are the next generation of the Sony WH-CH710N Wireless and have a few positive updates to their design. While both headphones are comfortable and decently well-built, the WH-CH720N have a more neutral sound profile. Although it's still bassy, their ANC does a better job of blocking out background noise, and they have companion app support so you can adjust their sound to your liking using the graphic EQ and presets. They also support multi-device pairing.

Sony WH-XB910N Wireless

The Sony WH-XB910N Wireless are better over-ears than the Sony WH-CH720N Wireless. While both headphones support multi-device pairing, are customizable, thanks to companion app support, and have long continuous battery lives, the WH-XB910N are designed to deliver intense bass, although some users will find it muddy. They're better built, more comfortable, and their ANC does a significantly better job of blocking out background noise across the range.

Anker Soundcore Space Q45 Wireless

The Anker Soundcore Space Q45 Wireless are better headphones than the Sony WH-CH720N Wireless. While both headphones are comfortable, the Anker are better built, come with a carrying case to protect the headphones when not in use, and have a significantly better noise isolation performance. However, the Sony headphones have a more neutral overall sound profile, which some users may prefer.

Test Results

perceptual testing image
Design
Design
Style
Type Over-ear
Enclosure Closed-Back
Wireless Yes
Transducer Dynamic

The Sony WH-CH720N Wireless have a somewhat similar design to the WH-CH710 Wireless, with the yoke integrated into the ear cup. They come in three color variants: 'Black', 'Blue', and 'White'.

7.5
Design
Comfort
Weight 0.41 lbs
Clamping Force
0.8 lbs

These over-ears have a comfortable fit that's lightweight and well-padded. The headband feels good against the head, and the ear cups don't clamp too tightly, either. That said, if you have large ears or wear the headphones further back, you may find that the cups touch your ears.

7.7
Design
Controls
OS Compatibility
Not OS specific
Ease Of Use Good
Feedback Good
Call/Music Control Yes
Volume Control Yes
Microphone Control No
Channel Mixing
No
Noise Cancelling Control On/Off
Talk-Through
On/Off
Additional Controls Voice Assistant

The Sony WH-CH720N Wireless have good controls. They have physical buttons that are easy to use and provide clicky feedback. There's also a bump to help separate the multi-function button from the volume by touch. There's a voice prompt to let you know when you're connected to a device as well as chimes to indicate you've reached the min and max volume. You can even press the power button to hear battery life.

On the left ear cup:

  • Power button
    • Single press: Turns on and off the headphones.
    • Press and hold: Enters Bluetooth pairing mode.

On the right ear cup:

  • ANC/AMB button
    • Single press: Cycles between ANC on and transparency mode. You can add ANC off or adjust this mode to your preference via the app.
  • Volume controls
    • Single press the '+' button: Raises the volume.
    • Single press the '-' button: Lowers the volume.
  • Multi-function button
    • Single press: Plays and pauses audio. Also answers and ends calls.
    • Double press: Skips to the next track.
    • Triple press: Skips to the previous track.
    • Press and hold: Launches voice assistant. Also rejects calls.

6.0
Design
Portability
L 7.9" (20.0 cm)
W 7.5" (19.0 cm)
H 2.0" (5.0 cm)
Volume 103.81 in³ (1,701.10 cm³)
Transmitter Required No

These headphones aren't very portable. While the ear cups can swivel to lay flat, they can't fold to help conserve space. They also lack a carrying case to protect them from damage on the go.

0
Design
Case
Type No case
L N/A
W N/A
H N/A
Volume N/A
7.0
Design
Build Quality

The Sony WH-CH720N's build quality is decent. They're mostly made of plastic, which feels cheap, and they creak a lot, which is annoying. There's a metal band inside the headband to help reinforce it. Overall, they don't feel as sturdy as the Sony WH-1000XM4 Wireless.

7.0
Design
Stability

These headphones have decent stability. While they'll fall off your head if you're wearing them during a tough exercise, they'll easily stay on your head if you're listening to audio at your desk or during your walk.

Design
Headshots 1
Design
Headshots 2
Design
Top
Design
In The Box

  • Sony WH-CH720N headphones
  • USB-A to USB-C charging cable
  • 1/8" TRS audio cable
  • Manuals

Sound
Sound
Sound Profile
Bass Amount
2.43 dB
Treble Amount
-4.26 dB

Out of the box, these headphones have a bass-heavy sound profile. They deliver extra thump, punch, and boom, which is great for genres like EDM and hip-hop. Vocals and instruments sound present, although a bit veiled, though, and sibilants like cymbals are piercing. Luckily, if you want to adjust their sound, their companion app offers a graphic EQ and presets. You can also see a comparison of all the EQ presets here.

Although we tested the headphones with the ANC on, you can see a comparison with the ANC on, off, and wired here. The largest difference is in the bass to mid-range, as the ANC off has more thump and rumble but also sounds a bit muddier than when the ANC is on. There isn't a difference between ANC on and wired analog, though.

6.2
Sound
Frequency Response Consistency
Avg. Std. Deviation
0.84 dB

These headphones have mediocre frequency response consistency. They're prone to inconsistencies in bass delivery, and if you have thick hair or wear glasses, these assets can disrupt the headphones' seal on your head and cause a drop in bass. In addition, the headphones are sensitive to placement and position, causing deviations in treble delivery. It's important to take the time to ensure a proper fit each time you use these headphones.

Sound
Raw Frequency Response
7.1
Sound
Bass Accuracy
Std. Err.
4.58 dB
Low-Frequency Extension
10.91 Hz
Low-Bass
2.45 dB
Mid-Bass
5.27 dB
High-Bass
6.13 dB

These headphones have satisfactory bass accuracy. If you're a basshead, you'll appreciate the extra thump, rumble, and boom to their sound. However, there's a lot of extra high-bass, which muddies the rest of the mix. In songs like Just Wanna Rock by Lil Uzi Vert, the bassline at the beginning of the track is very present and full-bodied. However, it slightly clutters the vocals.

8.5
Sound
Mid Accuracy
Std. Err.
2.05 dB
Low-Mid
2.14 dB
Mid-Mid
0.02 dB
High-Mid
-1.7 dB

The mid accuracy is excellent. The response is fairly flat across the range, although there's some overemphasis coming from the bass range into the low-mid, cluttering the mix. The mid-mid is very flat and neutral, so vocals and instruments are present, but a dip in the high-mid weakens their intensity.

7.3
Sound
Treble Accuracy
Std. Err.
4.04 dB
Low-Treble
-1.17 dB
Mid-Treble
2.6 dB
High-Treble
-19.83 dB

The Sony WH-CH720N's treble accuracy is decent. The low-treble is underemphasized, which results in veiled vocals and instruments, while the mid-treble is overemphasized, so sibilants like cymbals are piercing.

6.1
Sound
Peaks/Dips
Peaks
3.13 dB
Dips
0.92 dB

The peaks and dips performance is acceptable. There aren't a lot of major peaks and dips, although there are two very noteworthy exceptions: a peak in the mid-treble makes sibilants like S and T sound piercing. It's followed by a severe dip in the high-treble, causing mixes to sound lifeless. However, most people lose sensitivity to the high-treble range as they age, so it may not be very noticeable to some users.

5.8
Sound
Imaging
Weighted Group Delay
0.8
Weighted Phase Mismatch
269.98
Weighted Amplitude Mismatch
0.24
Weighted Frequency Mismatch
1.84

The imaging performance is sub-par. Sony usually has good quality control and ergonomics, but imaging varies between units. Our unit's L/R drivers are well-matched in group delay, which ensures tight bass. Although there's a peak past the 15kHz range, most people won't notice issues with treble transparency as humans lose sensitivity to this range over time. Our unit's L/R drivers are also well-matched in amplitude and frequency response, which helps to balance the stereo image. However, there's high phase response present. We couldn't spot the bump around 2k with subjective listening, though. Peaks in the high-treble range also aren't audible as it can be hard to spot imperfections in this range, and we lose our ability to hear this range as we age.

3.0
Sound
Passive Soundstage
PRTF Accuracy (Std. Dev.)
4.6 dB
PRTF Size (Avg.)
1.17 dB
PRTF Distance
2.55 dB
Openness
3.3
Acoustic Space Excitation
2.9

The passive soundstage performance is bad, but that's normal from closed-back headphones. They struggle to create a natural, spacious, and out-of-head soundstage. It also doesn't feel very wide or immersive.

4.1
Sound
Virtual Soundstage
Head Modeling
On/Off
Speaker Modeling
On/Off
Room Ambience
No
Head Tracking
No
Virtual Surround
360 Reality Audio

These headphones support 360 Reality Audio Setup, which is designed to help create a more immersive and speaker-like listening experience. There's also an 'Analyze Ear Shape' feature, allowing the companion app to optimize audio to your unique ear shape. However, you need to be subscribed to features like Tidal to use 360 Reality Audio Setup.

7.6
Sound
Weighted Harmonic Distortion
WHD @ 90
0.346
WHD @ 100
0.136

The weighted harmonic distortion performance is good. Although there's a peak in the high-treble at normal listening volumes, it's very difficult to hear it with real-life content. As a result, most frequencies fall within good levels, which results in clean and pure audio reproduction.

Sound
Test Settings
Firmware
1.0.8
Power
On
Connection
Bluetooth 5.0
Codec
SBC, 16-bit, 44.1kHz
EQ
No EQ
ANC
On
Tip/Pad
Default
Microphone
Integrated

These are the settings used to test the Sony WH-CH720N Wireless. Our results are only valid when used in this configuration.

Isolation
6.7
Isolation
Noise Isolation
Isolation Audio
Overall Attenuation
-18.31 dB
Noise Cancelling Yes
Bass
-7.33 dB
Mid
-18.83 dB
Treble
-29.91 dB

The noise isolation performance is okay. Like their predecessor, the Sony WH-CH710N Wireless, they have a noise cancelling system, but it does a better job across the range of blocking out background noise. However, it still falls short compared to Sony's heavy-hitters like the Sony WH-1000XM5 Wireless. As a result, these over-ears struggle to block out the low rumble of bus engines, which can be annoying during a busy commute. They do a better job of cutting down ambient chatter, though, as well as the high-pitched hum of an AC unit.

Note: There's a peak between 60-220Hz, and our test rig measures the volume of these frequencies as louder than what we hear during subjective listening passes. We are currently investigating this peak and will update this review when we can.

7.5
Isolation
Leakage
Leakage Audio
Overall Leakage @ 1ft
36.61 dB

The leakage performance is good. Leakage is mostly present across the range and sounds somewhat full-bodied. That said, the overall amount of leakage is fairly low, so if you're listening to audio in a noisy environment and at high volumes, it's unlikely that others around you will be bothered by it.

Microphone
Microphone
Microphone Style
Integrated
Yes
In-Line
No
Boom
No
Detachable Boom
No
Mic Yes
7.2
Microphone
Recording Quality
Recorded Speech
LFE
85.99 Hz
FR Std. Dev.
3.41 dB
HFE
6,933.79 Hz
Weighted THD
36.525
Gain
3.1 dB

The integrated mic has a decent recording quality. Your voice sounds full-bodied, although a little dark and distorted. However, speech is still clear enough to be understood well.

6.5
Microphone
Noise Handling
SpNR
25.25 dB
Noise Gate
Always On
Speech + Pink Noise Handling
6.5
Speech + Pink Noise Audio Sample
Speech + Subway Noise Handling
6.5
Speech + Subway Noise Audio Sample

The integrated mic's noise handling performance is just okay. The mic can separate your voice from moderate noise, but speech quality takes a dip, and noise is still present. When it comes to loud sounds like a train passing, your voice can be drowned out, and background noise is still present, loud, and annoying.

Active Features
8.5
Active Features
Battery
Battery Type
Rechargable
Continuous Battery Life
38.4 hrs
Additional Charges
0.0
Total Battery Life
38.4 hrs
Charge Time
2.5 hrs
Power-Saving Feature
Standby mode
Audio While Charging
No
Passive Playback
Yes
Charging Port USB-C

The Sony WH-CH720N's battery performance is excellent. They're advertised to last 35 hours with their ANC on, and we measured just over that. If you turn their ANC off, you can achieve up to 50 hours continuously. That said, battery life can vary depending on usage. Luckily, these cans are equipped with a standby mode to help conserve battery life if you forget to turn them off.

8.0
Active Features
App Support
App Name Sony| Headphones Connect
iOS Yes
Android Yes
macOS No
Windows No
Equalizer
Graphic + Presets
ANC Control
On/Off
Mic Control No
Room Effects
No
Playback Control
Yes
Button Mapping Yes
Surround Support
Yes

The Sony | Headphones Connect app is great. You can check out a video of how it works here. The app is robust and gives you access to features like Adaptive Sound Controls, Ambient Sound Controls (ANC), and virtual soundstage features. There's also a 5-band graphic EQ and presets available if you want to customize their sound. You can adjust your Bluetooth connection quality, enable or disable multi-device pairing, and adjust the power-off timer.

Connectivity
8.4
Connectivity
Bluetooth
Bluetooth Version
5.2
Multi-Device Pairing
2 Devices
NFC Pairing
No
Line Of Sight Range
334.65 ft (102.00 m)
PC Latency (SBC)
277 ms
PC Latency (aptX)
N/A
PC Latency (aptX HD)
N/A
PC Latency (aptX-LL)
N/A
iOS Latency
159 ms
Android Latency
76 ms

These headphones have great Bluetooth connectivity. They support multi-device pairing, which is great if you want to stay connected to your PC and smartphone simultaneously. That said, unlike the Sony WH-1000XM5 Wireless, they don't support LDAC codec for high-res audio support. They also have high latency on PCs and iOS devices, causing your audio and visuals to fall out of sync. Their latency on Android devices is lower, but some apps compensate for latency.

0
Connectivity
Non-Bluetooth Wireless
Non-BT Line Of Sight Range
N/A
Non-BT Latency
N/A
9.5
Connectivity
Wired
Analog Audio
Yes
USB Audio
No
Detachable Yes
Length 4.13 ft (1.26 m)
Connection
1/8" TRS
Analog/USB Audio Latency
0 ms

These headphones come with a 1/8" TRS cable. They also come with a USB-A to USB-C cable for recharging the headphones, but you can't use it for audio.

Connectivity
PC Compatibility
Analog
Audio Only
Wired USB
No
Non-BT Wireless
No

These headphones can connect to Bluetooth-enabled PCs with full audio and mic compatibility. If you want to connect them via analog, they have a 1/8" TRS, which only supports audio.

Connectivity
PlayStation Compatibility
PS4 Analog
Audio Only
PS4 Wired USB
No
PS4 Non-BT Wireless
No
PS5 Analog
Audio Only
PS5 Wired USB
No
PS5 Non-BT Wireless
No

You can use these over-ears via analog with PlayStation consoles. You can only receive audio, though.

Connectivity
Xbox Compatibility
Xbox One Analog
Audio Only
Xbox One Wired USB
No
Xbox One Non-BT Wireless
No
Xbox Series X|S Analog
Audio Only
Xbox Series X|S Wired USB
No
Xbox Series X|S Non-BT Wireless
No

These headphones are compatible with Xbox consoles when you plug their 1/8" TRS cable into your controller's AUX port. However, they only support audio.

0
Connectivity
Base/Dock
Type
No Base/Dock
USB Input
No
Line In
No
Line Out
No
Optical Input
No
RCA Input
No
Dock Charging
No
Power Supply
No Base/Dock