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Thomson NEO 10 (2020) Laptop Review

Tested using Methodology v0.8
Reviewed Nov 01, 2021 at 01:58 pm
Thomson NEO 10 (2020) Picture
4.9
School
3.7
Gaming
4.6
Multimedia
3.0
Workstation
4.1
Business
Size
10.1"
Operating System
Windows 10

The Thomson NEO 10 (2020) is a budget laptop with a low-power Intel Atom CPU. It has a compact size that makes it easy to carry around, but it might easily get damaged as it feels poorly built, and its battery can only last a few hours at most. It has a small, low-resolution screen that doesn't provide much space for multitasking, and it produces a washed-out image due to its narrow color gamut and awful color accuracy. The keyboard is bad and feels tiring to type on, the touchpad is tiny, and the webcam's video quality is terrible. Its Intel Atom CPU can handle light tasks like web browsing and video playback, but it's nowhere near powerful enough for heavy multitasking, gaming, or graphically demanding workloads. On the upside, it doesn't get hot, and its fanless design means there's no fan noise at all.

We tested the Thomson NEO laptop with an Intel Atom x5-Z8350 CPU, integrated Intel HD Graphics 400, 4GB of RAM, and 64GB of storage space. There's a model with 2GB of RAM and 32GB of storage, but we don't recommend it as 2GB of memory will cause the system to hang or stutter.

Our Verdict

4.9 School

The Thomson NEO laptop is a poor option for school use. It's very portable due to its compact size, but the battery can't last through a full day, so you'll need to carry the power adapter as well. The keyboard and touchpad are bad, and its small, low-resolution screen doesn't get very bright, which isn't ideal for outdoor use. Its Intel Atom CPU can handle light web-based tasks, but it isn't powerful enough for demanding workloads like graphic design.

Pros
  • Easy to carry around.
Cons
  • Cheap plastic construction.
  • Short battery life.
  • Poor CPU and GPU performance.
  • Bad 480p webcam.
  • Keyboard doesn't register keystrokes at times.
3.7 Gaming

The Thomson NEO laptop is bad for gaming. Its low-power Intel Atom CPU and integrated graphics don't have enough processing power to run games, though you might be able to play some web-based games through a browser. The screen is small, and it's limited to a 60Hz refresh rate with no VRR support. However, it doesn't get overly hot, and its fanless design means it remains quiet under load.

Pros
  • No fan noise.
Cons
  • Poor CPU and GPU performance.
  • 60Hz refresh rate; no VRR support.
  • No user-replaceable parts.
  • Keyboard doesn't register keystrokes at times.
  • Has very few ports.
4.6 Multimedia

The Thomson NEO laptop is bad for media consumption. The speakers sound tinny and hollow, and they don't get very loud. Also, the screen provides a poor viewing experience as it has a low resolution and produces a washed-out image due to its narrow color gamut. It has a compact size that makes it very portable, but you'll need to carry the charger as the battery only lasts a few hours.

Pros
  • Easy to carry around.
Cons
  • Speakers sound tinny and hollow.
  • Low-resolution screen looks washed-out.
  • Glare might be a problem due to low screen brightness.
  • Low contrast not ideal for dark rooms.
  • Short battery life.
3.0 Workstation

The Thomson NEO laptop is bad for use as a workstation. Its low-power Intel Atom CPU and integrated GPU perform poorly, so it isn't ideal for heavy workloads like video editing or physics simulations. It also has a very slow storage drive and few ports. On the upside, it doesn't get hot under load and stays silent as it's a fanless device.

Pros
  • No fan noise.
Cons
  • Poor CPU and GPU performance.
  • No user-replaceable parts.
  • Keyboard doesn't register keystrokes at times.
  • Has very few ports.
  • Slow storage drive.
4.1 Business

The Thomson NEO laptop is bad for business use. Although it has a compact size that makes it easy to carry around, it feels like it can easily break as it's entirely made of plastic. Also, the battery can't last through a typical 8-hour workday. The keyboard, touchpad, and webcam are bad, which results in a poor user experience. On top of that, it has a small, low-resolution screen that isn't ideal for multitasking, and its Intel Atom CPU can't handle demanding workloads.

Pros
  • Easy to carry around.
Cons
  • Cheap plastic construction.
  • Short battery life.
  • Poor CPU and GPU performance.
  • Bad 480p webcam.
  • Keyboard doesn't register keystrokes at times.
  • Has very few ports.
  • 4.9 School
  • 3.7 Gaming
  • 4.6 Multimedia
  • 3.0 Workstation
  • 4.1 Business
  1. Updated Mar 04, 2022: Retested the speakers' maximum volume and adjusted the score accordingly.
  2. Updated Nov 01, 2021: Review published.
  3. Updated Nov 01, 2021: Early access published.

Differences Between Sizes And Variants

We tested the Thomson NEO 10 (2020) with an Intel Atom x5-Z8350 CPU, integrated Intel HD Graphics 400, 4GB of RAM, and 64GB of eMMC storage. You can also get a lower-tier model with 2GB of RAM and 32GB of storage. There's a similar NEO 10 with an unspecified Intel Celeron processor, but since the Celeron CPUs are based on a different microarchitecture than the Atom CPUs and the laptop ships with Windows 10 S instead of the full version, we consider it as an entirely different model.

CPU
  • Intel Atom x5-Z8350 (4 cores/4 threads, 1.44GHz to 1.92GHz)
GPU
  • Intel HD Graphics 400
Memory
  • 2GB DDR3L 1066MHz
  • 4GB DDR3L 1066MHz
Storage
  • 32GB eMMC storage (2GB RAM model only)
  • 64GB eMMC storage (4GB RAM model only)
Color
  • Black
  • White

Our display and performance results are only valid for the configuration that we tested. If you come across a different configuration option not listed above, or you have a similar Thomson NEO laptop that doesn't correspond to our review, let us know, and we'll update it. Some tests, like black uniformity and color accuracy, may vary between individual units.

You can see our unit's label here.

Compared To Other Laptops

Microsoft Surface Go 2 (2020)

The Microsoft Surface Go 2 (2020) and the Thomson NEO 10 (2020) are both ultraportable Windows laptops, but the Surface is a 2-in-1 touchscreen convertible model with a kickstand. The Surface is a superior laptop overall, with a more portable, better build, a far better-looking display, a faster CPU and SSD, and longer battery life. Also, its keyboard, touchpad, speakers, webcam, and microphone are much better, and you can use it in tablet mode without the keyboard. You can open the Thomson up to access the internals, but nothing's replaceable, and while it has a slightly better selection of ports, that's about it.

Lenovo 100e Chromebook 2nd Gen (2019)

The Thomson NEO 10 (2020) and the Lenovo 100e Chromebook 2nd Gen (2019) are both compact, ultraportable laptops with power-efficient CPUs, but the Lenovo runs Chrome OS, whereas the Thomson runs Windows 10. The Lenovo is a better laptop overall, with a better-performing CPU, a better display, and far better battery. Also, it has a better-feeling keyboard and touchpad and a significantly superior webcam and microphone. The Thomson might be a better option if using a Windows device is important to you.

ASUS VivoBook Flip 14 (2020)

The ASUS VivoBook Flip 14 (2020) is better than the Thomson NEO 10 (2020) for most uses. The ASUS's build quality feels sturdier, and it has a larger screen for better multitasking. It also provides a better typing experience because the keyboard doesn't feel as cramped as the Thomson's, and its touchpad is larger and more responsive. The ASUS also has a better webcam and longer battery life, but the Thomson has a much better port selection. Although both devices have low-power CPUs designed for basic tasks, the ASUS' Intel Pentium Silver N5030 is much more capable and provides a smoother experience overall.

HP Stream 11 (2021)

The HP Stream 11 (2021) is better than the Thomson NEO 10 (2020) overall. The HP has a slightly larger, sharper, and brighter display. It also has a better keyboard, touchpad, and speakers than the Thomson. The HP's CPU and GPU are more powerful, so the system as a whole feels faster and more responsive. Both devices are only capable of handling simple tasks like web browsing and video playback, not demanding workloads like video editing or AAA gaming.

Samsung Chromebook 4 (2019)

The Samsung Chromebook 4 (2019) and the Thomson NEO 10 (2020) are both ultraportables with power-efficient CPUs, but the Samsung is a much better laptop for all practical uses. The Samsung feels significantly more responsive thanks to its use of Chrome OS, and it has a far superior battery life. Also, its screen displays more accurate colors, it has a significantly better keyboard and touchpad, and its webcam, microphone, and speakers perform significantly better. On the other hand, the Thomson uses Windows 10, which might be necessary for some people.

HP Pavilion x360 11 (2021)

The HP Pavilion x360 11 (2021) is much better than the Thomson NEO 10 (2020). The HP has better build quality, longer battery life, and its Intel Pentium Silver CPU is significantly faster. It also has a sharper and brighter display, a keyboard that feels more comfortable to type on, a larger and more responsive touchpad, and a webcam with better image quality.

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Test Results

perceptual testing image
Design
Design
Style
Form Factor
Traditional (Clamshell)

The Thomson NEO laptop has a very basic design that looks cheap. The thick bezels look outdated, and it feels bulky despite its small screen size. There are ports on both sides of the laptop, but there are no exhaust vents because it's a fanless device.

4.0
Design
Build Quality

The Thomson NEO feels poorly built. It's entirely made of cheap plastic, which scratches easily and picks up oil from fingers. There are also some gaps between the screen and the borders. It's evenly balanced, though, and the hinge feels strong. If you want a similar laptop with better build quality, check out the HP Stream 11 (2021).

6.9
Design
Hinge
Range
180°
Stability
Good
One Finger Lift
No

The hinge is okay. It's very stable as there's almost no screen wobble when using the device, but there's just a little too much resistance to open the laptop with one finger. The resistance also increases once you pass 130 degrees.

9.1
Design
Portability
Size
10.1"
Thickness
0.8" (2.0 cm)
Width
11.0" (28.0 cm)
Depth
7.3" (18.6 cm)
Volume
62.0 in³ (1,015.6 cm³)
Weight
2.4 lbs (1.1 kg)
Charger Size
3.4 in³ (55.1 cm³)
Charger Weight
0.4 lbs (0.2 kg)

The Thomson NEO is a fairly compact laptop that's easy to carry around. The power adapter is also small and light.

3.0
Design
Serviceability
Ease Of Access
6.0
RAM Slots
0
Storage Slots
0
Replaceable Battery
No
Replaceable Wireless Adapter
No

The Thomson NEO laptop isn't very serviceable. Accessing the internals isn't hard, as you only need to remove some Philips screws and use a pick to pry it open, but you risk breaking some plastic clips that hold the laptop together. None of the parts are replaceable. Even the battery is held in place with glue, so attempting to remove it might damage other components.

Design
In The Box

  • Thomson Neo 10 (2020) laptop
  • 10W power adapter
  • User's manual

Display
Display
Screen Specs
Resolution
1024 x 600
Aspect Ratio
15:9
Pixel Density
117 PPI
Panel Type
TN
Touch Screen
No
Screen-To-Body Ratio
56%

The Thomson NEO laptop has a small, low-resolution screen that doesn't look very sharp. It provides only enough space to view a single window at a time, as even having two windows side-by-side would feel too cramped. If you need a similar laptop with a larger display, check out the ASUS VivoBook Flip 14 (2020).

5.9
Display
Refresh Rate
Refresh Rate
60 Hz
Variable Refresh Rate
No

The Thomson NEO has a basic 60Hz refresh rate with no VRR support. As you can tell from the amount of ghosting in the motion blur photo, the response time is slow, so it isn't ideal for viewing fast-moving content.

6.6
Display
Contrast
Native Contrast
931 : 1

The Thomson NEO laptop has an okay contrast ratio, typical of most TN panels. It means it isn't ideal for dark room viewing because blacks look gray in dim settings. The contrast ratio can vary between individual units.

5.1
Display
Brightness
Maximum Brightness
178 cd/m²
Minimum Brightness
12 cd/m²

The screen doesn't get very bright, so you'll have trouble with visibility in well-lit settings. It gets very dim, though, which is great for viewing content in a dark environment as it's easier on the eyes.

6.3
Display
Reflections
Screen Finish
Glossy
Total Reflections
5.75%
Indirect Reflections
1.61%
Calculated Direct Reflections
4.73%

The reflection handling is mediocre. It struggles mostly with direct reflections, which are distracting even with the screen at full brightness.

0.2
Display
Black Uniformity
Uniformity (Std. Dev.)
15.277%

The screen's black uniformity is awful. There isn't that much backlight bleed; the bottom half looks lighter because the TN panel has bad vertical viewing angles. You have to look at the screen directly to get the best results. Black uniformity can vary between units.

5.9
Display
Horizontal Viewing Angle
Color Washout From Left
22°
Color Washout From Right
24°
Color Shift From Left
15°
Color Shift From Right
17°
Brightness Loss From Left
25°
Brightness Loss From Right
29°
Black Level Raise From Left
48°
Black Level Raise From Right
49°
Gamma Shift From Left
31°
Gamma Shift From Right
37°

The Thomson NEO laptop has mediocre horizontal viewing angles. Colors shift relatively quickly once you move off-center, which isn't ideal for sharing the screen with someone else.

2.8
Display
Vertical Viewing Angle
Color Washout From Below
Color Washout From Above
26°
Color Shift From Below
Color Shift From Above
Brightness Loss From Below
25°
Brightness Loss From Above
27°
Black Level Raise From Below
Black Level Raise From Above
Gamma Shift From Below
Gamma Shift From Above

The vertical viewing angles are bad. The image is very inaccurate when viewing from above or below, so you have to look at the screen directly to get the best picture quality.

0.1
Display
Out-Of-The-Box Color Accuracy
Avg. White Balance dE
17.49
Avg. Gamma
3.09
Avg. Color dE
16.2
Avg. Color Temperature
46,227 K

The Thomson NEO's out-of-the-box color accuracy is awful, mainly because it has a narrow color gamut and an extremely cold color temperature that makes everything look bluish. Also, the gamma doesn't follow the sRGB curve at all, making everything appear too dark. Color accuracy may vary between individual units.

4.7
Display
Color Gamut
sRGB xy
70.59%
sRGB uv
60.02%
Adobe RGB xy
53.03%
Adobe RGB uv
51.73%
DCI P3 xy
52.73%
DCI P3 uv
48.07%
Rec. 2020 xy
37.83%
Rec. 2020 uv
35.02%

The Thomson NEO laptop has a poor color gamut. It doesn't even cover the full sRGB color space, so most content looks washed out and inaccurate. Its coverage of wider color spaces like Adobe RGB, DCI P3, and Rec. 2020 is bad, although that's expected for a budget laptop. We don't recommend using this screen for any type of critical work.

9.0
Display
Flicker
Flicker-Free
No
Flicker Frequency
> 1000Hz
Flicker Active Below
100%

The backlight isn't flicker-free, but the flicker frequency is very high and shouldn't be noticeable to most people.

Interface
2.8
Interface
Keyboard
Typing Quality
3.0
Numpad
No
Backlighting
No
Operating Force
66 gf
Actuation Force
42 gf
Pre-Travel
1.40 mm
Total Travel
1.7 mm

The Thomson NEO laptop has a bad keyboard. It's relatively quiet, and the keycaps are okay, but it feels cramped due to the size of the keys and the tight spacing. The layout is a bit odd, so it may take some time to get used to it. It's tiring to type on for an extended period, and it sometimes doesn't register a keystroke. It seems like there's a fair amount of input lag, too, as it's slow to show a keypress and stutters when you have to use the backspace to erase something. If you want a similar laptop with a better keyboard, check out the HP Pavilion x360 11 (2021).

3.4
Interface
Touchpad
Tracking Quality
3.0
Size
5.9 in² (38.1 cm²)
Material
Plastic
Dedicated Buttons
No

The Thomson NEO has a bad touchpad. It's tiny, the click mechanism feels unsatisfying, and the palm rejection is poor. It's very easy to trigger a gesture accidentally when moving around. Also, the cursor would sometimes disappear when clicking and reappear at another location.

3.5
Interface
Speakers
Max Volume
58 dB SPL
Standard Error @ Normal Vol. (65 dB)
23.3 dB
Slope @ Normal Vol. (65 dB)
8.6
Bass Extension (Low-Frequency Ext.)
20 Hz
Treble Extension (High-Frequency Ext.)
19 kHz
Dynamic Range Compression @ Max Vol.
4.4 dB

Update 03/04/2022: We've retested the speakers' maximum volume as the previous test result of 38dB SPL seemed too low. We've adjusted the score accordingly.

The speakers are bad. They sound quiet, tinny, and hollow, with almost no bass at all.

2.7
Interface
Webcam & Microphone
Video Quality
2.0
Resolution
480p
Position
Top Center
Privacy Cover
No
Face Unlock
No

The Thomson NEO has a bad webcam. The image lacks detail and is overexposed, not to mention that all the colors are inaccurate. The microphone sounds quiet but somewhat boomy, and it picks up a lot of background noise.

Connectivity
4.0
Connectivity
Ports
USB-A Ports
2
USB-C Ports
0
Thunderbolt
No
USB-C Charging
No
USB-C Display Out
No
HDMI
1.4
DisplayPort
No
3.5mm Jack
Combo mic/headphone
Card Reader
MicroSD UHS 1
Ethernet
No
Proprietary Port
No
Security Lock
No

The Thomson NEO laptop has a poor selection of ports. The USB-A input on the left side of the laptop supports USB 3.2 Gen 1 (up to 5Gbps data transfer rate), while the one on the right supports USB 2.0 (up to 480Mbps). The HDMI port is Mini-HDMI, so you'll need an adapter if you want to connect an external monitor.

Connectivity
Wireless Communication
Wi-Fi
Wi-Fi 5 (802.11ac)
Bluetooth
4.0

The Thomson NEO Laptop uses a Broadcom 802.11ac WDI SDIO wireless adapter.

Configuration
Configuration
CPU
Brand
Intel
Model
Atom x5-Z8350
Core Count
4
Thread Count
4

Our Thomson NEO has an Intel Atom x5-Z8350 CPU, a low-power chip first released in 2016, designed for light tasks like web browsing and media consumption. You might be able to play some web-based games through a browser or light games from the Microsoft Store. However, it won't run anything that's even remotely demanding, especially considering that this CPU is already five years old at the time of writing.

Configuration
GPU
Brand
Intel
Model
HD Graphics 400
Dedicated/Integrated
Integrated
VRAM Size
N/A

The Intel Atom x5-Z8350's HD Graphics 400 is a low-power integrated GPU. It can handle simple tasks like web browsing and video playback, but don't expect to play graphically demanding games or perform heavy tasks like photo and video editing.

Configuration
RAM
Capacity
4 GB
Modules
Unknown
Type
DDR3
Speed
1,066 MHz

Although there's a lower-tier model with 2GB of RAM, we recommend that most people opt for the 4GB model. 2GB is barely enough to run the operating system and will likely cause applications to hang or stutter.

Configuration
Storage
Advertised Capacity
64 GB
Usable Capacity
30 GB
Drive 1
Generic SCY
Drive 1 Type eMMC
Drive 2
No 2nd Drive
Drive 2 Type No 2nd Drive

The model with 2GB of RAM has 32GB of storage, while the model with 4GB of RAM comes with 64GB of storage. It's best to go with the 64GB option because 32GB is only enough for the operating system, leaving you very little space to install anything else. Also, it might cause problems with Windows updates.

Performance
1.2
Performance
Geekbench 5 (Synthetics)
CPU Single-Thread
190 points
CPU Multi-Thread
600 points
GPU Compute
1,155 points

The Intel Atom x5-Z8350 in our Thomson NEO laptop has a terrible score in the Geekbench 5 benchmarks. It can only handle light tasks like web browsing and video playback, and even then, it still struggles in some instances, resulting in slowdowns or stutters.

1.2
Performance
Cinebench R23 (CPU Rendering)
Single-Thread
163 points
Multi-Thread
535 points

The Intel Atom x5-Z8350 scores terribly in the Cinebench R23 benchmarks, so it isn't ideal for any type of rendering task.

0
Performance
Blender (3D Rendering)
CPU Render Time
101.0 min
GPU Render Time
N/A
GPU Render Time (Optix)
N/A

The Intel Atom x5-8350 isn't designed for 3D rendering, as it took well over an hour and a half to complete the Blender benchmark scene. Although we can't perform the GPU render time test because Blender doesn't support Intel's HD Graphics 400, we don't expect it to be any better than rendering with the CPU.

0.3
Performance
Basemark GPU (Game Scene)
Overall Score
658

The Basemark GPU score is terrible, as expected for a low-power integrated GPU. It's unlikely that you can run any games except for web-based ones through a browser.

5.1
Performance
Storage Drive Performance
Sequential Write Speed
74.8 MB/s
Sequential Read Speed
146.6 MB/s
Random Write Speed
14.8 MB/s
Random Read Speed
13.1 MB/s

The 64GB eMMC storage is very slow, making booting up the laptop, launching apps, or transferring files take a long time. We expect the 32GB storage drive to perform similarly.

4.5
Performance
Battery
Capacity
27 Wh
Battery Life (Web Browsing)
4.7 hrs
Battery Life (Video Playback)
3.6 hrs
Battery Life (Gaming)
1.7 hrs
Charge Time
2.7 hrs

The Thomson NEO has poor battery life. You get a few hours of light productivity and video playback and even less if you perform any CPU or GPU-intensive tasks, like gaming. We normally perform the battery test with the screen brightness set to 200 cd/m². Since this laptop can't get that bright, we just set it to the maximum. Battery life varies greatly depending on your usage.

If you're looking for an ultraportable Windows device but prioritize battery life, consider the Microsoft Surface Go 2 (2020).

0
Performance
Borderlands 3
Avg. FPS
N/A
1% Low
N/A
0.1% Low
N/A
1% Low Delta
N/A
0.1% Low Delta
N/A
Avg. FPS On Very Low
N/A

The Thomson NEO can't run Borderlands 3 without crashing, even at the lowest graphical settings.

0
Performance
Civilization VI
Avg. FPS
N/A
1% Low
N/A
0.1% Low
N/A
1% Low Delta
N/A
0.1% Low Delta
N/A
Avg. FPS On Minimum
N/A
Avg. Turn Time
N/A

The laptop can't run Civilization VI.

0
Performance
Counter-Strike: Global Offensive
Avg. FPS
N/A
1% Low
N/A
0.1% Low
N/A
1% Low Delta
N/A
0.1% Low Delta
N/A
Avg. FPS On Low
N/A

The laptop can't run CS:GO without crashing. We can start the benchmark at the lowest settings, but it can't complete it. The frame rate is likely less than 10fps as it stutters a lot.

0
Performance
Shadow Of The Tomb Raider
Avg. FPS
N/A
1% Low
N/A
0.1% Low
N/A
1% Low Delta
N/A
0.1% Low Delta
N/A
Avg. FPS On Lowest
N/A

The laptop can't run Shadow of the Tomb Raider.

8.1
Performance
Thermals And Noise
Keyboard Temp While Idle
23 °C (74 °F)
Keyboard Temp Under Load
49 °C (121 °F)
Fan Noise While Idle
N/A
Fan Noise Under Load
N/A
Power & Fan Control App
No

The Thomson NEO stays silent under load because it's fanless. However, it gets a bit warm towards the top left corner of the keyboard around the 'Tab' key.

10
Performance
Performance Over Time
CPU Temp (Cinebench)
61 °C
CPU Perf. Loss (Cinebench)
0% loss
GPU Temp (Heaven)
62 °C
GPU Perf. Loss (Heaven)
0% loss

The CPU and GPU don't get very hot, even though the laptop is fanless, and there's no performance loss over time.

Additional Features And Software
Additional Features And Software
Software
Operating System
Windows 10
Additional Software
Yes

The Thomson NEO comes with a couple of pre-installed software applications, including:

  • CRYPTOXYGEN: Desktop link to a cryptocurrency wallet.
  • Norton Security: Antivirus/anti-malware software.
  • Windows Office Trial: 30-day trial of Microsoft's Office suite.

Additional Features And Software
Extra Features
RGB Illumination
No
Touch Pen
No
Secondary Display
No
Biometrics
No

The Thomson NEO doesn't have any extra features like pen input or biometric login.

Discussions